Carpet FAQ's

Why does it matter where one purchases carpet? Why should someone buy carpet from you instead of your competitors?
If your looking for the comfort and to know that you will be taking care like family then you will want to buy from Castillo's Carpet Shack. Our yelp reviews, Google, reviews, and facebook reviews are just some of the reasons why you will want to try us out.


What is the value of having carpet in a room?
The value of having carpet in a room is to be able to walk around barefoot and comfortable within your own personal space.


How much is the noise level reduced with carpet in comparison to other flooring types?
The noise level is considerably lower due to hard surfaces echoing. Carpet absorbs the noises and vibrations making it quiet and relaxing.

How has carpet changed over the last several decades?

Carpet has changed tremendously! Today's carpet is now offered in waterproof! From the current machinery all the way down to the fibers that are used are all current and updated.


Why do your customers choose carpet over other flooring types? How does it differ from other flooring?

Carpet will always be the most comfortable floor to put into a room. With the way carpet is made from the luxurious style to the plushness of the fibers, its hard to say no to carpet when your walking across it barefoot.


What needs to be considered when choosing between different carpeting options?

There are quite a few things to consider when choosing carpet. for an example: Do you have pets? Do you have children? Do you have high traffic areas? Asking these questions to our customer will help us identify what type of carpet would be best based on the circumstances of the customers lifestyle.


What does the carpet installation process include? How long does it take? Why should a customer use you instead of a "do-it-yourself" approach? Impact on warranties?

The carpet installation process includes removing all of the old carpet and pad and installing new carpet and pad. The time frame will vary based on what type of carpet and how much carpet is installed. There is nothing more assuring when you have professionals who are certified, installing carpet in your home. On top of that, you will have warranties to cover every step of the way during the installation process.


Do you (or can you) set up the disposal of old carpet? Is there a charge?

Yes, we dispose of all old carpet and pad at no separate charge.


What care and maintenance tips do you recommend so that each customer gets a long life out of his or her carpet?
The maintenance tips we recommend are to vacuum everyday, and to have your carpets professionally steamed clean at least twice a year.